Good morning, I'm attempting to upgrade my 7.6.4 system to 8.1 and running into some issues getting Atrium Integrator installed on a Windows server.
Basically, we had 7.6.4, tried out Atrium Integrator and realized it was garbage, and didn't use it again. Unfortunately, it looks like it is required to upgrade before installing ITSM 8.1. Also unfortunately, it looks like it was installed to my ARSystem directory. I'd prefer to give it a separate directory, but when I try to I get this error: BMC Atrium Integrator Server installation found installed on the system. Select the same path to upgrade BMC Atrium Integrator Server. If I select the directory that it appears to be installed in, then I get an error that something else is using that directory and to use handle.exe to somehow magically make the directory available (which doesn't work.) I also tried uninstalling Atrium Integrator, but of course the item in Add/Remove Programs doesn't work either. Does anyone have any advice on getting Atrium Integrator installed and working so I can get ITSM 8.1 in place? Any tips would be appreciated. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
