Hi Howard,
I usually do exactly what Doug describes.
The one issue with it is that it is mandatory to have an IF action as well. It
will never run, but this does not matter very much what you put there. Maybe a
message that directs future admins to the ELSE action...
A qualification of ('1' < 1) would be fast in any environment as well.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Howard,
>
> As LJ and others have described, one way is to have a form that has a single
> record and just run the
> escalation on it. You can push to any form so escalate on the dummy form and
> push wherever you want
> your new record.
>
> OR
>
> Set the qualification to something like 1=0 which will match nothing (and is
> efficient in all DBs - yes, Oracle
> has fixed their table scan issue on this) and put your logic in the ELSE
> branch of the escalation which fires
> when NOTHING matches the escalation condition.
>
> So, two ways to get what you need.
>
> Doug Mueller
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
> Sent: Monday, August 12, 2013 12:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Using an escalation to kick off an event??
>
> **
> Howard,
> Create a Regular form Y, put a single record in it. Have your Escalation fire
> on form Y, matching on that record, and have the action be a push to form X.
>
> On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta)
> <howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>> wrote:
> **
> Good morning, afternoon and evening all,
>
> I have an odd thing I am trying to do with an escalation.
>
> I need to insert a record into a form (lets call is X) to kick off an event.
>
> The problem is that this form X is somewhat a busy one so if I do any
> qualifications, (for example if the subject like "%RED%") and if no request
> match create a new request, if any match take no action, I get one new record
> for each record that does not match (and a number will not).
>
> Too bad I cannot use my qualification to add a record (Then I would put in a
> fake record).
>
> What I want to do is just create one record, into this form once a day.
>
> So any ideas?
>
>
>
>
> Error! Filename not specified.<http://www.coxenterprises.com/>
> Howard Richter, Remedy Administrator
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
> Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>
>
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