I had used runmacro in ARS 5.x to do the same and it worked quite well. We were on Unix environment and I had written shell script to call the runmacro, and then ftped it. Called the shell script from run process.
- Karthik On Aug 14, 2013 6:40 PM, "Longwing, Lj" <llongw...@usgs.gov> wrote: > ** > that's the funny thing...you don't need to create a macro, the runmacro > program can of course execute a macro, but it's also able to export data > without a macro...just check out the command line docs that I referenced. > > > On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal <jbpn...@gmail.com>wrote: > >> ** >> Thanks LJ for responding on this. >> I also thought of runmcaro option earlier. >> But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you >> also please assist me on following. >> >> 1. As ITSM 7.6.04 is URL based application, how can I create macro there >> (As I was able to create earlier in Remedy User Tool). >> 2. Underlying operating system for ITSM application is UNIX. Should I >> first create macro file and then to manually move it to arcmds directory on >> UNIX machine? Or can you please tell me about exact process? >> >> Thanks in advance. >> >> Regards >> Neha >> >> On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj <llongw...@usgs.gov> wrote: >> >>> ** >>> Neha, >>> If I was going to do this...I think I would try to utilize the >>> 'runmacro' command line tool...it has options to export contents of records >>> to file...it can export to csv....so my overall approach might be to >>> execute a perl script that would call run-macro, and then ftp the file to >>> the remote host...below is the documentation for runmacro >>> >>> >>> https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility >>> >>> >>> On Tue, Aug 13, 2013 at 12:18 AM, Neha <jbpn...@gmail.com> wrote: >>> >>>> Hello everyone, >>>> >>>> Request you to please provide me your assistance in resolving below >>>> mentioned issue- >>>> >>>> I am using BMC ITSM 7.6.04 version. I have the requirement to send some >>>> selected Incidents to a 3rd party application via FTP mode on periodic >>>> basis. >>>> >>>> Following options have been come into my mind: >>>> >>>> 1. Through BMC Analytics, schedule to send report via FTP mode. >>>> >>>> My requirement is to send plain text file through FTP mode with >>>> some specific delimiter. But plain text file option is not available in BMC >>>> Analytics, >>>> >>>> Also is there any option that I need to enable first before sending >>>> file in FTP mode? >>>> >>>> 2. Through Java API - >>>> >>>> 1. Create an escalation to run on periodic basis which I want. >>>> >>>> 2. This escalation will invoke a Java script, and through Java API >>>> commands, retrieve set of incidents from HPD:Help Desk. >>>> >>>> Can you please assist me which java API method should be used to >>>> acheive the purpose. Can you please share with me some sample code? >>>> >>>> Also please suggest me which option described above is more feasible - >>>> >>>> Regards >>>> >>>> Neha >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
