I just finished dealing with this issue upgrading AI 8.0 to 8.1 (and is why I am not in bed at almost 2 am). The detailed steps I took are below. There might be a few extra steps than needed. As I look at them now I ask myself if some of them helped at all but I was getting really tired of being told by the installer that directory was in use and it was time for some mystic voodoo.
1. Verified AI install path (D:\Program Files (x86)\BMC Software\AtriumIntegrator) in C:\Users\username\AppData\Local\Temp\ AIntInstalledConfiguration.xml. Used Process Explorer to find handles that referred to 'AtriumIntegrator' and 'ngie' 2. Change the ngieplugin.log path to some place else in D:\Program Files\BMC Software\AtriumCore\cmdb\plugins\shared\log4j_pluginsvr.xml • <!-- param name="File" value="D:/Program Files/BMC Software/ AtriumCore/Logs/ngieplugin.log" / --> • <param name="File" value="D:/Admin/Logs/ngieplugin.log" /> 3. Commented out all java CMDB processes • I noticed that even though I commented out line 11 that pertains to kettle, pentaho, etc. the ngieplugin.log file still had an open handle in Process Explorer • Line 11: #"D:\Program Files\Java\jre6\bin\java.exe" -Xmx1024m "-Djava.ext. dirs=D:\Program Files\Java\jre6\lib\ext;D:\Program Files\Java\jre6\lib;D:\Program Files\BMC Software\ARSystem\diserver\data-integration;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\lib;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\JDBC;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\webservices;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\spring;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\commons;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\web;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\pentaho;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\mondrian;D:\Program Files\BMC Software\ARSystem\diserver\data-integration\libext\salesforce" "- Dorg.mortbay.util.URI.charset=UTF-8" "-DKETTLE_HOME=D:\Program Files\BMC Software\ARSystem\diserver" "-DKETTLE_REPOSITORY=" "-DKETTLE_USER=" "- DKETTLE_PASSWORD=" "-DKETTLE_PLUGIN_PACKAGES=" "-DKETTLE_LOG_SIZE_LIMIT=" "- DKETTLE_MAX_LOG_SIZE_IN_LINES=5000" org.pentaho.di.www.Carte remedyserver20000 -i "D:\Program Files\BMC Software\ARSystem" • Line 22: #"D:\Program Files\Java\jre6\bin\java" -Xmx512m -classpath"D:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne;D:\Program Files\BMC Software\AtriumCore\cmdb\plugins;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arpluginsvr81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arapi81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arutil81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbapi81.jar;" com.bmc.arsys. pluginsvr.ARPluginServerMain -x remedyserver -i "D:\Program Files\BMC Software\ARSystem" • Line 23: #"D:\Program Files\Java\jre6\bin\java" -Xmx512m -classpath"D:\Program Files\BMC Software\AtriumCore\cmdb\plugins\shared;D:\Program Files\BMC Software\AtriumCore\cmdb\plugins;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arpluginsvr81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arapi81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arutil81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbapi81.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\plugins\websvcjava81_build001.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\plugins\federation\lib\axis.2.1.4_all.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\plugins\federation\lib\axis2-kernel-1.4.jar;D:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbbol81.jar" com.bmc.arsys. pluginsvr.ARPluginServerMain -x remedyserver -i "D:\Program Files\BMC Software\ARSystem" 4. Closed all Windows Explorer windows I had open to the D:\Program Files (x86)\BMC Software\AtriumIntegrator • I was just about to give up when I searched for ‘AtriumIntegrator’ in Process Explorer and noticed explorer.exe had a few entries for that path. (Note: I didn't have this directory open until I had to start researching the issue) This was after another person had worked on it all afternoon and did the usual stuff, reboot server, stumble upon this thread, etc. Hopefully this will help the next poor soul that encounters this situation (or us when we do the remaining 3 servers). On a side note I have upgrade AI 8.0 to 8.1 without any issue in the past. The AI install is usually a slam dunk. Jason On Fri, Aug 9, 2013 at 8:12 AM, Pierson, Shawn <Shawn.Pierson@energytransfer .com> wrote: > ** > > That seems to have fixed it. I was able to proceed with a fresh > installation after that. **** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Longwing, Lj > *Sent:* Friday, August 09, 2013 8:14 AM > *To:* [email protected] > *Subject:* Re: Atrium Integrator 8.1 Help**** > > ** ** > > ** **** > > Shawn,**** > > There is a file named ARSystemInstalledConfiguration.xml in the root of > your install directory. You will want to make a backup of this file before > touching it...but that's the file that's telling the installer you have AI, > where it is, and such...if you simply remove the section of that file > related to AI, you should be able to have a clean install of the new > version.**** > > ** ** > > On Fri, Aug 9, 2013 at 6:26 AM, Pierson, Shawn < > [email protected]> wrote:**** > > ** **** > > Good morning,**** > > **** > > I’m attempting to upgrade my 7.6.4 system to 8.1 and running into some > issues getting Atrium Integrator installed on a Windows server.**** > > **** > > Basically, we had 7.6.4, tried out Atrium Integrator and realized it was > garbage, and didn’t use it again. Unfortunately, it looks like it is > required to upgrade before installing ITSM 8.1. Also unfortunately, it > looks like it was installed to my ARSystem directory. I’d prefer to give > it a separate directory, but when I try to I get this error:**** > > **** > > BMC Atrium Integrator Server installation found installed on the system. > Select the same path to upgrade BMC Atrium Integrator Server. **** > > **** > > If I select the directory that it appears to be installed in, then I get > an error that something else is using that directory and to use handle.exe > to somehow magically make the directory available (which doesn’t work.) I > also tried uninstalling Atrium Integrator, but of course the item in > Add/Remove Programs doesn’t work either.**** > > **** > > Does anyone have any advice on getting Atrium Integrator installed and > working so I can get ITSM 8.1 in place? Any tips would be appreciated.*** > * > > **** > > Thanks,**** > > * ***** > > *Shawn Pierson ***** > > Remedy Developer | Energy Transfer**** > > **** > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
