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----- Reply message -----
From: "Mueller, Doug" <doug_muel...@bmc.com>
To: <arslist@ARSLIST.ORG>
Subject: Remedy and Flash
Date: Mon, Aug 26, 2013 2:35 PM
Claire,
Just to be clear what the setting does....
If you disable Flash using the mid-tier setting:
If using Firefox or Safari or any browser other than IE - no affect as Flash is
not used for the generic rendering
of forms for any of these browsers
If using AR System mid-tier 8.0 or later and using IE - no affect as Flash is
not used for the generic rendering
of forms in ANY browser from the 8.0 release and forward
If using AR System mid-tier pre-8.0 and using IE - Flash is used for a couple
of small cosmetic aspects of
the system. And, yes, the only issue with not using Flash is those minor
cosmetic aspects and a gain in
performance of the system.
This setting has no impact on any DVF that uses Flash to display the contents.
This includes Flashboards - if you have it configured to use Flash vs. the
whatever the other display option is.
This includes the CMDB console screens which are actually DVFs and use Flash
(and which will be rewritten to
use native AR System technology if I can ever get it on the schedule)
This includes any custom plugin you may have which uses Flash
So, for this set of things, Flash must be installed if you want these screens /
pictures to display. These
areas are NOT affected or covered by the use of Flash for the generic rendering
of the screen.
The settings in question here is only about the issue where Flash was used when
the browser (IE specifically)
did not have the support for the constructs to produce some UI polish that we
were introducing.
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash
**
Sort of an add on to the question below...
Does disabling Flash do anything other than remove the rounded corners? Does
it make the screen build and change faster?
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Mid-Tier SP4-s
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.
**
I've experienced that as well.
Without knowing which version of ARS/ITSM you are running, I would suggest the
following (Applies to 7.6.04 SP4)
Problem due to IE9/Flash and there are two choices:
1. You can downgrade your Flash to version 10.2
or
2. You can disable the Flash UI rendering in your Mid Tier config.properties
file
Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true
Terry
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.
**
Gordon:
Yes, we definitely experienced that. Unfortunately, I'm drawing a blank on
what we did to address it, but I'm thinking we saw an improvement after having
folks tweak their browser settings somehow.
Sorry I can't be of more help. :(
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov<mailto:nkst...@sandia.gov>
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.
**
Hello,
Has anyone seen this?
"Service Desk agents experience delays when opening Templates in Remedy while
using IE 9. When using Firefox, there are no delays. Because of Firefox
quirkiness, Firefox is not always an option. These delays can be from 5
secs. to 45 secs., which can cause significant delays to the Service Desk
agents performance. Templates are created to aid in speeding up the Service
Desk agents work, but are not being utilized to the fullest extent because
of the delays."
Gordon Frank
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