Claire, A couple of weeks ago when installing 8.1 patch 1, I was having issues with the installer not recognizing things correctly. The fix was to clear out the remedy-related files in the user temp folder on the server, and re-run the installation. When I asked the list, one of the respondees said they had the same issue doing a 7.6.04 install. So while not exactly the same symptoms or versions, its something easy to check (and it took a bit to get to the right support person that knew to check there).
Good luck, Thad On Fri, Aug 30, 2013 at 9:15 AM, Sanford, Claire < [email protected]> wrote: > ** > > Can I just uninstall the application from the Control Panel to remove it?* > *** > > ** ** > > I am trying to do my SP4 patch install (again) and it keeps telling me > that it shows another instance of the application, well… DUH! It was > installed and this is a patch.**** > > ** ** > > I have done a WebEx with BMC support 2 or 3 times and I am getting so > frustrated. (I haven’t even tackled the Test server again) **** > > ** ** > > BMC said – restore the DB from a previous back up. We didn’t know we had > a problem with this app for quite a while so we don’t have a backup that > goes back to 7/23. I happen to have one from Feb, but that is too old!*** > * > > ** ** > > The other problem with this is that I am doing all the patching on Dev and > Test as a prerequisite to installing the patches on Production. I can’t > have all these **** > > ** ** > > If I uninstall it and then try to use the patch install, the installer > will find pieces of it in the DB. **** > > ** ** > > Has anyone else run into this? How did you handle it?**** > > ** ** > > ** ** > > ** ** > > ITSM 7.6.04 SP2**** > > ARS 7.6.04 SP3**** > > Oracle 11.2.0.3.0 - 64bit Production**** > > Win 2008 Server**** > > ** ** > > Claire Sanford **** > > Information Systems Division **** > > Memorial Hermann Healthcare System**** > > [email protected] **** > > ** ** > > ** ** > > ** ** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
