Hi Mark,

Dependent on your version, here is a link to some documentation:

 

https://docs.bmc.com/docs/display/public/ars81/Setting+up+the+environment+fo
r+web+services

 

The Integration Guide for 7.6.04 has information also, but not sure if it is
as comprehensive as the above.

  _____  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: 10 September 2013 13:43
To: [email protected]
Subject: Re: SSL consuming a web service

 

** 

Hi Joe,

 

At this point I have not imported the certificate anywhere and understand
the certificate needs to be imported to the AR Server. Looking for
instructions on how to import the certification and if any config changes
are needed.

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe D'Souza
Sent: Tuesday, September 10, 2013 1:36 AM
To: [email protected]
Subject: Re: SSL consuming a web service

 

** 

You need to import the certificate on the AR Servers that will fire the
filters to consume the web service. Not the mid-tier servers associated with
the AR Server. Consumption of a web service is done using the web service
plugin and not the mid-tier. So if you had imported that certificate on the
mid-tier server, the AR Server has no way of using that certificate.

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Monday, September 09, 2013 4:53 PM
To: [email protected]
Subject: SSL consuming a web service

 

HI All,

 

This is one I have not done before and the documentation I have run across
is conflicting and confusing. What I need to do is create a Set Field filter
using a web service to a server using SSL. When I try to load the URL I get
an error

 

URI not found..java.security.cert.CertificateException:No subject
alternative names present.   So that is telling me I need to load the
certificate but I have no ideawhere to load it and what changes need to be
made. Any suggestions would be greatly appreciated.

 

ARS 7.6.04 SP3

Linux 5 ES

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Continual Service Improvement

NaviSite - A Time Warner Cable Company

[email protected]

Office: 315-634-9337

Mobile: 315-882.5360

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