Hi, Thanks for all your replies.
I don't have ITSM on my ARS 7.6.04. I have my custom application on the ARS and also would like to tell that my customization touches the User and Group OOTB forms (some extra fields added, no workflow on the existing fields). So, i'am looking for a plan to upgrade it from 7.6.04 to 8.1. I would need your suggestion on the below lines 1) Do i need to convert all my custom workflow (including USer and Group form customization) to Overlays before going to 8.1? 2) I have old remedy API integration (7.0.1) with the ARS, do i need to update the API's as well? 3) For Macros i understand i would need to create workflow in remedy. I would like to if there are any other dependencies like these for upgrade to 8.1? 4) If we go with the Overlay option then we would be creating overlays on a Dev box on 7.6.04 and upgrade to 8.1,on Production box will migrate the overlay created on 7.6.04 in Dev and then perform an upgrade (where we would need some downtime i believe). Is this plan look fine or it's better to upgrade first and then create overlay with Developer Studio 8.1 which is more stable. Please help. Regards, Andro WC _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
