Maybe there is a health committee advisor Sent from my iPhone
On Sep 13, 2013, at 18:36, Carl Wilson <[email protected]> wrote: > ** > Hi Christopher, > Yes, installed this when it first came out (as I believe it was bases on > another partner tool - just re-vamped so was expecting good things as I had > seen the original version - "E-Support" [TSMI] although never officially > confirmed). > It is cumbersome to get up and running, and I found it full of bugs where > lots of the functionality did not work as expected (lots of workflow bugs). > There were multiple parts to install and then configure - not straight > forward and the documentation is not too great. > > I wish it had more support, there is massive potential to get have this up > and running with the ability to add lots of modules. There was just so much > that did not work as expected, so gave up on it pretty quickly due to it not > being supported and it did not seem to gain much traction. > > The main issue I see, as was with E-Support, is that if your Remedy system > goes down, you have no monitoring as it is "housed" in your AR System .... > > To be honest, there are a number of tools that out do this although it is a > good first effort (again there is potential). > > Column Technology (Dom Lewington) does something similar for monitoring > called "Sentinel", which was originally based on a similar concept from an > open source software "Big Brother" - although it has now been completely > re-written to be native Java and standalone . I wrote a number of modules > when it was in the "Big Brother" model (when I worked for Column) which would > have ported nicely into the Health Advisor but due to the lack of support it > kind of died a natural death. > The great thing about the Sentinel concept is that it was housed outside of > Remedy, so could still run if the system fell over: > > > Original concept: > > http://www.bb4.org/features.html > > I digress, but from memory you need to install both the server and the client > to get running. > > I have a VM with this up and running, let me know if you need me to dig up > the configuration and setup (deciphering the documentation was the key). > > > > Kind Regards, > > Carl Wilson > > http://www.missingpiecessoftware.com/ > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pruitt, Christopher (Bank of > America Account) > Sent: 13 September 2013 22:22 > To: [email protected] > Subject: BMC Remedy Health Advisor > > ** > Hello All > > We just ran the installer for the BMC Remedy Health Advisor and were > wondering if anyone else has installed this utility? When we installed it we > got no errors, however, when we look on the server we don’t see the Health > Advisor, or any of its forms or workflow installed. Anyone care to give me > some insight as to why this is missing and how to get it on to the server? Do > I need to manually install the Application on to the server myself, via the > Developer Studio? > > Christopher Pruitt > Remedy Developer > BMC Certified Administrator: BMC Remedy AR System 7.6.04 > > HP Enterprise Services > Bank of America Account | CIA - Integrated Applications | IW Infrastructure > Team > +1.972.605.7702 office | [email protected] > > Upcoming OOO: > Wed Sept 11th (Personal Day) > Mon Oct. 14th - Columbus Day (Bank Holiday) > Mon Nov. 25th - Tue Dec. 3rd (Vacation) > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
