I might be one of the few people that trust the BMC insiders that say it is ok to use a higher version of Dev Studio with an earlier version of AR Server (a tip I got from Evening with Engineering at WWRUG10, maybe WWRUG09). Sure there is the bug that doing this helped Dave Shellman find earlier in the year with attachment pools and panels. That is the first time I have heard of any issue.
I have been using higher versions of Dev Studio with lower version of AR Server for a few years. Admittedly I didn't start this right away after being advised it was ok. I started after being frustrated with the bugs in earlier versions (7.5) of Dev Studio and lacking features. We use DS 8.1 regularly with our "older" AR 7.6.04 environment (I know some people are still running 4.x). 8.1 is all my team has installed just for the reasons Carl mentions; using a lower version of Dev Studio than AR Server is BAD! Since we work on 7.6.04, 8.0 and 8.1 AR Servers it is too easy to have the wrong version of Dev Studio (7.6.04) open on an 8.0 or 8.1 server. @Lisa - Yes you will be able to convert to/from base/custom if you upgrade Dev Studio. I recommend it but it is against the normal "only use same version tools" practice. @Carl - Dev Studio has the logic to not show options that the AR Server cannot handle such as granular overlays. Is there room for something to go wrong here? Sure but there is also room for something to go wrong when I drive down the street. There is a higher risk of me dying in my car than there is of using DS 8.1 with 7.6.04 server :) Jason On Thu, Sep 26, 2013 at 6:51 AM, Carl Wilson <[email protected]> wrote: > Hi, > No it is not recommended to use a 8.1 Developer Studio with earlier > versions > as this now supports granular overlays. > I was at a customer recently who was using an 8.0 version against a 8.1 > server and massive corruption occurred when importing/exporting > definitions. > Took a lot of backend work to rectify the situation due to the different > versions of Developer Studio. > > Kind Regards, > > Carl Wilson > > http://www.missingpiecessoftware.com/ > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR > INFORMATION > OPERATIONS > Sent: 26 September 2013 14:01 > To: [email protected] > Subject: Re: Filter not working anymore > > If I upgraded just my Dev Studio to 8.1 would I be able to do this? > Would that be a good idea? (our ARS would still be 7.6.04 sp2) I know > it's > probably best practice to keep Dev Studio version in sync with your ARS... > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Carl Wilson > Sent: Wednesday, September 25, 2013 5:13 PM > To: [email protected] > Subject: Re: Filter not working anymore > > ** > > Hi, > > You can also use the following add-in for 7.6.04 versions of Developer > Studio: > > > > https://communities.bmc.com/docs/DOC-14382 > > > > ________________________________ > > > > Kind Regards, > > > > Carl Wilson > > > > http://www.missingpiecessoftware.com/ > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jason Miller > Sent: 25 September 2013 21:50 > To: [email protected] > Subject: Re: Filter not working anymore > > > > ** > > Yes, just right click it and select "Convert to Custom". That option was > not present in 7.6.04 so you will need at least Dev Studio 8.0. > Unless it was added in a patch?.?.? > > > > BPCU is more or less a one time thing to identify and/or convert your old > pre-overlay definitions into overlay definitions. > > > > In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM > IN > THE EXAMPLE! It is just and example that it can be done. > > > > Inline image 2 > > > > > > The video hasn't been posted yet but keep and eye on this page: > https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ > 2013/09/17/remedy-connect--implementing-remedy-overlays > > > > This is from a webinar held this morning where Chuck (a primary architect > of > overlays) discussed overlays, differences between versions, limitations, > Q&A, etc. > > > > Jason > > > > > > On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION > OPERATIONS <[email protected]> wrote: > > Is there any way to get an object that was created in Base Mode to "Custom" > in Best Practice (and NOT Overlay?) Would the BPCU come into play to do > this? > > Lisa > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Mueller, Doug > Sent: Wednesday, September 25, 2013 4:06 PM > To: [email protected] > Subject: Re: Filter not working anymore > > ** > > Ron, > > > > EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM > objects that are new things > > that you have added and OVERLAID objects that are ones you have overlaid > from base. > > > > If there is anything in base mode that is not from BMC, you should convert > it to a custom object (you are > > really promoting it from base to best practice overlay mode and since there > is no object there, it is a custom > > object. > > > > Once you do that, you should just stay in best practice mode for everything > you do. New stuff, you create > > as custom objects. Stuff you want to change you overlay and then > change the overlay copy. Anything you > > have created or overlaid, you just edit as needed to change it. > > > > The system takes care of everything else. > > > > And as has been mentioned, I would suggest that you DO NOT EVER name > something you create > > BMC_ or anything with a prefix that matches the prefixes used by the > applications you have installed. That > > way there is essentially no possibility of conflict between your custom > work > and anything BMC may add. > > > > Doug Mueller > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Young, Ronald P. > Sent: Wednesday, September 25, 2013 9:00 AM > To: [email protected] > Subject: Re: Filter not working anymore > > > > ** > > Wow...so is it best to work on a custom form or overlay. I watched the > > video from Kiran and understand it a little but now I am just like > > ok...custom or overlay?? I just don't want to lose anything. > > > > > Thanks, > > Ron Young > > > > "To the world you may be one person but to one person you may be the > world." > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Longwing, Lj > Sent: Wednesday, September 25, 2013 10:48 AM > To: [email protected] > Subject: Re: Filter not working anymore > > > > ** > > Ok...go into the overlaid form, convert any object that is 'custom' to > 'base' with a right click...save the form....delete the overlay, then right > click and convert to custom.... > > > > this will loose any changes made to the object in the overlay, but once > converted back to custom, you can re-make those changes. > > > > On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. > <[email protected]> wrote: > > Todd,All, > > I performed a little test...I guess to just make me feel better. > > I created 2 test forms...1 in Base mode which came in as Unmodified and > then > the other in Best mode which came in as Custom. I was not able to see the > Best-Custom form in base mode..understood. I was able to go into Best mode > and see the Base mode form and then convert it to custom which is good. The > thing is now...how do I get the overlaid form that was in question at first > below to a custom mode so that when I add fields, etc they will work > correctly? > > > Thanks, > Ron Young > > "To the world you may be one person but to one person you may be the > world." > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Arner, Todd > Sent: Wednesday, September 25, 2013 8:34 AM > To: [email protected] > Subject: Re: Filter not working anymore > > To update your custom forms and workflow in Best practice mode, you will > need to convert them to a Custom customization type. My guess is your > custom forms and workflow are all set to Unmodified right now. To convert > them to custom, right click on the form or workflow in the object list and > select convert to custom. Then you will be able to update in Best practice > mode. I'm not certain this will work for you with a mixed version of 8.1 > developer and 7.6.4 server. This is what I had to do but we have both 8.1 > server and developer studio. Hope that helps some. > > Todd Arner > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Ron Young > Sent: Wednesday, September 25, 2013 7:58 AM > To: [email protected] > Subject: Filter not working anymore > > User interface 7.6, Developer 8.1 > > I created an active link on a form (in Base mode) that would require a > ticket number to be inserted from the user if it were a certain type of > ticket. Then when that ticket was closed I had a filter that would notify a > specific group that the ticket was closed or reassigned. It worked at one > time and now it does not. Nothing has really been changed. > Don't know what the issue may be...any help? > > Also, before I took over doing the Remedy admin/dev stuff here at work > there > were numerous forms with objects already created under 7.6 I believe it > was. > Now the only way I can add another field is to do it under Base mode > because > if I am in Best mode the selections to add a field are all greyed out. What > can I do to be able to add it in Best Mode as I would like to work just in > Best mode because from what I have learned if I do anything in Base mode it > may not be saved after a system update or flush. Help!? > > Ron > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > > ---------------------------------------------------------------------- > The information contained in this communication may be confidential, is > intended only for the use of the recipient(s) named above, and may be > legally privileged. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution, or > copying of this communication, or any of its contents, is strictly > prohibited. If you have received this communication in error, please notify > the sender immediately and destroy or delete the original message and any > copy of it from your computer system. If you have any questions concerning > this message, please contact the sender. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > ________________________________________________________________________ > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
