Do ya'll know if the risk level formula below is still valid in 8.1? - I'm having issues with the risk level not taking into account the priority of the CIs. It used to before I upgraded :)
<<BTW, BIG THANKS for this Tauf, This post has helped me out 3-4 times now! >> Marcelo Martinez -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Wednesday, January 13, 2010 5:41 PM To: [email protected] Subject: Regarding Risk in Change Management 7.0.3 Here's a little gem I found in my collection of docs that has to do with Risk and how it is calculated and derived in CHM 7.0.3. Enjoy the read everyone!: * In the Derived Risk Factors Template for the Risk Factor Type option Derived Rating there are 5 choices available in the Field Name list (Change Assignee, Change Implementer, Change Manager, Operational CTI, Support Group Name) and for Risk Factor Type option Derived there is 1 choice available (CI Priority). * On the Infrastructure Change form, Risk Level and the Risk Info button will be hidden when the change record has a status value of "Implementation in Progress" or later. * On the Infrastructure Change form, the View Risk Report navigation item will be hidden on New and Search windows * Risk Level 1 is the low value and Risk Level 5 the high value, to use the computed value of risk set the Risk Level field to NULL and save the change record. * Risk Weight contains % values of (20/40/60/80/100). * The formula for computing risk is as follows: if RF1, RF2 and RF3 are the risk levels of three risk factors associated with the change, and if w1, w2 and w3 are the respective weightings for the risk levels, total risk (Risk Level) is computed using the following formula: RF1*w1 + RF2*w2 + RF3*w3 --------------------------------------- w1 + w2 + w3 This version of the formula is used rather than just taking the % weightings alone since the sum of the weights is not required to be 100. This formula ensures that each risk factor contributes the specified fraction (weight) to the overall Risk Level. Note that if only a single risk factor is associated with the change, its effective weighting is 100% regardless of its actual specified weight. * High performance rating corresponds to a low risk value and vice versa. In other words, if a Change Manager had a performance rating of 5 (highest) and weighted at 100%, the Risk Level corresponding to this rating is Risk Level 1 (lowest risk). * The performance rating given to a change request is used for computations starting only when the next change request is submitted. The performance rating given to a change request does not affect its own Risk Level. * Certain updates to child records will be rolled back if closing without saving. In Risk Determine, if child template entries are created (via Add) or deleted (via Delete), closing the Risk Determine entry without saving will restore the entry to its prior state. Any modifications made to child entries opened via the View button will not be rolled back. This includes setting the status of a child entry to "Delete", which will cause it to be immediately deleted. * A similar mechanism has been implemented for Risk Factors Template and Answer Choices (risk menu items). Additions and Deletions can be rolled back. * Risk Factors Template has a Menu Sequence field in the Answer Choices section. Menu items in the Risk Questions dialog will be sorted on this field. * The button "Add/Modify" in Risk Factors Template allows the Answer Choice entry selected in the table to be modified in place. Risk Value and Menu Sequence can be modified in-place. Modifying Menu Label will add a new menu entry. To actually modify the label, the entry will need to deleted and re-created. * Question Sequence and Menu Sequence fields are automatically set to the next applicable integer when the Question Template form is opened. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
