Hi All, There is an ongoing issue on our Production environment where arserverd and arforkd processes keeps restarting. Started since last week and this happens randomly and noticed that when it happens atleast once in 4-6hrs and when it happens it throws error: ARERR (90) Cannot establish a network connection to the AR System Server......RPC: Miscellaneous tli error - System error (Socket error - 10060). After about 10-15mins, the server stabilizes and the error is gone until this re-surfaces again. Current Production: Environment Info: AR Server Version : 5.01.02 Patch 1313 Hardware : sun4u Operating System : SunOS 5.10 DB : SQL -- Oracle DB Version : 10.2.0.5.0 - 64bi
Captured various logs - API, SQL, Filter, Escalation, etc but can't find much helpful information. Also, initiated a critical ticket with BMC but so far we haven't received any proper support but asking us to update the server to patch 1494. At this moment, we atleast would like to know the root cause if this issue rather than just blindly applying the patch. We also discussed with network folks and they mentioned there are no changes made on the network side recently. When it happens, we also tried gracefully bringing Remedy down and restarting it again but no luck. This is ongoing issue. We are thinking to reboot the server but atleast would like to know why this issue is occurring repeatedly. Please advise. Thank you, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
