Did you try passing the value of "assigned" for status? You can try going to the AOT and setting a default value for the Status field. The error you're getting is probably from the Incident Interface Create form. If I wasn't at RUG I could've tested this!
Sent from my iPhone > On Oct 1, 2013, at 6:04 AM, "Pierson, Shawn" > <[email protected]> wrote: > > ** > Good morning, > > I’m running into a strange issue that I wanted to see if anyone has > identified before. Basically, I have an AOT that is tied to an Incident > Template. As a part of this AOT, I’ve extended the available fields to be > able to assign automatically to a specific Incident Assignee. All of that > works fine. What stopped working, apparently as a result of adding the > Assignee for the Incident, is the ability to use the Status from the Incident > template. Normally when I assign it to a group automatically I set the > Status in the template to “Assigned”. > > In this case, despite that, SRM gives me this error when I submit a request: > 1291115: "", "You do not have permission to move to the status of "New"."; > > I tried creating a new Incident Template and doing a similar thing with the > assignment to make sure it wasn’t just a weird bug tied to that specific AOT, > and that somehow triggers an override of the Status as well and sets it to > “New” rather than pulling it from the template. > > I’m going to investigate the logging and maybe end up making a quick Filter > to fix this since I’m on a tight deadline to implement this otherwise simple > SRM form into Production tomorrow (definitely no time to involve BMC Support > either.) However, if any of you have run into this and have a solution I’d > love to hear how you got past this error. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 > years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
