First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System.
So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: [email protected] Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: [email protected] Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: [email protected] Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: [email protected] Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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