Hi,
BMC mapping recommendations are the following:
CI
Class
Product Categorization Tier 1
Product Categorization Tier 2
Product Categorization Tier 3
Other attributes to set
CI Type in BMC Remedy Asset Management
Cell phone
BMC.CORE:BMC_ComputerSystem
Hardware
Telecommunication
Cell phone
System > Computer System
Mobile user device
BMC.CORE:BMC_ComputerSystem
Hardware
Personal computer
PDA
PrimaryCapability = "Mobile User Device"
System > Computer System
Personal digital assistant (PDA)
BMC.CORE:BMC_ComputerSystem
Hardware
Processing unit
PDA
PrimaryCapability = "Mobile User Device"
System > Computer System
You can rename/re-use existing attributes for the information or create
additional attributes - which is recommended as opposed to creating
additional classes.
_____
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Martinez, Marcelo A
Sent: 16 October 2013 20:46
To: [email protected]
Subject: Re: CMDB - mobile phones - where?
**
Thank you Tommy and Sandra.
Sandra, so the federated data is stored in another system? Today, we store
all mobile phone info in a home grown application. We are trying to do away
with that app and move it to Remedy CMDB.
I think I may leverage the Computer System form and add the needed fields.
Thanks,
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Hennigan, Sandra
Sent: Wednesday, October 16, 2013 11:28 AM
To: [email protected]
Subject: Re: CMDB - mobile phones - where?
**
We use the computer system class to store the device, adding Tier 2
"Telecommunication" and federated data to store other information like phone
number (original & changed), PIN, SIM, etc. instead of adding fields.
Thanks!
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, October 16, 2013 11:53 AM
To: [email protected]
Subject: CMDB - mobile phones - where?
**
Looking to start tracking mobile phones in Remedy CMDB. I've looked at the
CMDB data model but am unsure where mobile phones should be tracked. Ideally
we would need a field to capture the phone number. To those of you who are
tracking mobile phones, where are you doing it?
Thanks,
Marcelo
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