Hi, install the web help on the web server (mid tier) not on ar server (if it is not the same) or - just extract it and copy the help files to the web server. But with this you need to configure the form where the installation place of the help files is stored manually... have fun!
Regards Rüdiger >________________________________ >Von: laurent matheo <lm...@me.com> >An: arslist@ARSLIST.ORG >Gesendet: 9:18 Donnerstag, 17.Oktober 2013 >Betreff: Re: Help button in ITSM 8.1 not working > > > >** >Hi :) > > >In the one I mentioned (« BMCRemedyITSMSuite8.1.00.help.zip »), you should >have the installer here for « service desk » for example: >« /servicedesk/incident/help/" >Setup.exe > > >You have several installers in fact, per module for ITSM (asset, change, rkm, >servicedesk). > > > > >Laurent. > > >De : Joe D'Souza <jdso...@shyle.net> >Société : Shyle Networks >Répondre à : <arslist@ARSLIST.ORG> >Date : jeudi 17 octobre 2013 05:56 >À : <arslist@ARSLIST.ORG> >Objet : Re: Help button in ITSM 8.1 not working > > > >** >There has to be as setup file (a bat file on windows if I remember correctly). > >Joe > > >________________________________ > >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse >Sent: Wednesday, October 16, 2013 4:08 AM >To: arslist@ARSLIST.ORG >Subject: Re: Help button in ITSM 8.1 not working > >** >Hello Laurent, >Yes i had found 2 folder there 1 was online documentation and other was >offline documentation. >I have downloaded the offline documentation zip but i dont see a installer in >the downloaded zip. >I see a localhelp folder inside the docs.My question is how do i make the help >button work. > > >Thanks and Regards, >Sagar > >On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo <lm...@me.com> wrote: >** >The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for ITSM. >You can find it on EPD, search for « BMC Remedy IT Service Management », then >select the 8.1 version, then for example « Remedy Asset Management Application >8.1.00 » and you’ll see « Help System – BMC remedy…… ». > > >Laurent. > >De : Joe D'Souza <jdso...@shyle.net> >Société : Shyle Networks >Répondre à : <arslist@ARSLIST.ORG> >Date : mercredi 16 octobre 2013 09:38 >À : <arslist@ARSLIST.ORG> >Objet : Re: Help button in ITSM 8.1 not working > >** >I haven’t worked with ITSM 8.x as yet but yes there were separate installers >available for ITSM help right from ITSM 5.x. I’m guessing they have continued >it that way.. > >Joe > > >________________________________ > >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse >Sent: Wednesday, October 16, 2013 3:36 AM >To: arslist@ARSLIST.ORG >Subject: Help button in ITSM 8.1 not working > >** >Hello All, >Is anyone aware if there is any installer available for ITSM 8.1 >help.Currently the help button is not working and i was getting error > > Help has not been installed. For information about installing help, see >the ITSM Installation Guide. (ARERR 45120) >I have searched EPD but wasn't able to find installer. >Thanks and Regards, >Sagar >_ARSlist: "Where the Answers Are" and have been for 20 years_ >_ARSlist: "Where the Answers Are" and have been for 20 years_ > >_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where >the Answers Are" and have been for 20 years_ >_ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
