Hello Sandeep, Request ID (ID is 1) has three permissions i.e. Submitter ,Public and Assignee. Whereas user (created for this email interface) has admin permission and fixed license.
Regards, Amit B. On Fri, Oct 18, 2013 at 2:07 PM, Sandeep Pandey <sandeep.rem...@gmail.com>wrote: > ** > Hi, > > Please check field 1 permission groups. Have you given all write > permission to the specific email interface user required for field1. seems > only permission issue for this user. > > > Regards, > Sandeep Pandey > > > On Fri, Oct 18, 2013 at 11:22 PM, Remedy consultant > <raccons...@gmail.com>wrote: > >> ** Hello All, >> >> >> We have structured email interface (using template) .We are on ARS 7.1 >> version. >> >> It was working fine till yesterday but it is not working. Whenever we are >> sending email to particular mail id and when that email template gets >> parsed ,i am getting following error : >> >> You do not have write access (at create time) to field 1 >> >> We have already check user which is created for this email interface and >> that user has fixed license. I have already restarted email engine as well >> as ar server successfully. >> >> Could you please help me to resolve this issue? >> >> Regards, >> >> Amit B _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Sandeep Pandey > Remedy Developer | ITIL Practisioner > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
