The defect is fixed in sp4 only.. if your email engine is sp4 too then you may consider creating support case to troubleshoot it further.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sandeep Pandey Sent: Tuesday, October 22, 2013 5:36 PM To: [email protected] Subject: Re: Email engine timeout - closing connection ** Hi Kiran, Email Engine which comes with AR Server 7604 sp 4. Sandeep Pandey On Tue, Oct 22, 2013 at 2:38 PM, Hullule, Kiran <[email protected]<mailto:[email protected]>> wrote: ** This is a known remedy email engine bug.. what email engine version/patch your system running on? From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Sandeep Pandey Sent: Tuesday, October 22, 2013 2:35 PM To: [email protected]<mailto:[email protected]> Subject: Email engine timeout - closing connection ** I am getting below error while sending auto notification. 451 4.4.2 Timeout - closing connection. a1sm34688135eem.1 - gsmtp com.sun.mail.smtp.SMTPSendFailedException: 451 4.4.2 Timeout - closing connection. a1sm34688135eem.1 - gsmtp at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1 I experienced (may be) above issue when we are sending two email (by two filter) to same recipients in one submit/modify condition. One filter notify action and again having another filter (different execution order) notify action but same same recipient. -- Sandeep Pandey Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Sandeep Pandey Remedy Developer | ITIL Practisioner _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
