Remember that you may also need to push data to the hpd:associations and tms:associations forms to create the relationship records.
Sent from my iPhone > On Oct 22, 2013, at 2:45 AM, Vyom Labs Support <[email protected]> > wrote: > > ** > Hi, > > The following mappings may help in creating task from incident. > > A filter Push Field action from HPD:Help Desk form to the TMS:Task > form(Create Task view). > Some field mapping may need to added/removed depending on the requirement. > > > Submitter = $Default$ > Status = $Default$ > Assignee Group = $Asignee Group$ > RootRequestInstanceID = $Instance ID$ > RootRequestName = $Incident Number$ > RootRequestMode = “Real” > RootRequestFormName = $HPD:Help Desk$ > RootRequestID = $Incident number$ > zAssociationTemplate ID = $NULL$ > TaskType = $Manual$ > State = $Default$ > Sequence = $z1D_NextSequence$ > TaskTypeCreate = “Manual” > Priority = $Priority$ > Location Company = $Company$ > Customer Person ID = $Person ID$ > Customer First Name = $First Name$ > Customer Last Name = $Last name$ > Customer Company = $Contact Company$ > Customer Organization = $Organization$ > Customer Department = $ Department$ > Customer Phone Number = $Phone Number$ > Customer Middle Name = = $ Middle Initial $ > Vendor Assignee Groups = = $ Vendor Assignee Groups $ > Region = $Region$ > Site = $Site$ > Site Group = $SiteGroup$ > Notify Assignee = “Yes” > > > -- > Regards, > Prathamesh S > > Vyom Labs Pvt. Ltd. > BSM Solutions & Services || ITIL Consulting & Training > Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs > http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Daniel > Sent: Monday, October 21, 2013 10:02 PM > To: [email protected] > Subject: 7604 ITSM field mapping for pushing from incident to create a Task > > ** > I was wondering if someone has the field mapping, and is willing to share it, > for custom code in a filter, to create a task from an Incident? > > [yes, I do realize I could trace the workflow of the Incident and pressing > the Task buttons etc. just hoping someone will be nice so I can avoid all > that]. > > Thanks Daniel > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
