As per my investigation there are OOTB filters which are used to send mail for notification purpose based on condition satisfied.
NTE:NTS:Email_200_SystemNT NTE:NTS:Email_200_Customer-NT NTE:NTS:Email_200_Manual-NT 1. These filters uses notify action and mechanism as Email. We can include header and footer template in these filters notify action. 2. We can also include the HTML code in the 'Email Message Field' in "SYS:Notification Messages" form to format the text which include color, size etc. 3. We can also use the Header and footer template in the mailbox that we configured in the "AR System Email Mailbox Configuration form" We can use above three options to format the email. -- Regards, Amit Kumar Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> [hidden email] || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#%21/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Wednesday, October 23, 2013 12:17 AM To: arslist@ARSLIST.ORG Subject: Format outgoing emails ** Hi, In 'Tabasco', home build application, I use form 'Ar System Email Templates' in notification filters to get formatted emails, with colors, bold text and things like that. Works fine. But in ITSM ? For assignment and confirmation mails to customers? How do I solve it there, using HTML code for outgoing emails? // Lars _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
