Terry, You are correct in that we were unable to execute the script by issuing the command /abc/def/ghi/ksh shellscript.ksh. We had to get directly to the ghi directory before the ksh shellscript.ksh would execute. We will only be looking to run the escalation once or twice a day. Would it be any better to set a field via an escalation and running the script using a filter?
Thanks, Roger A Nall Sr. Remedy Developer 7668 Warren Parkway Frisco, TX 75034 Desk: 972-464-3162 Cell: 973-652-6723 “You will get all you want in life, if you help enough other people get with they want” From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, October 23, 2013 9:43 AM To: [email protected] Subject: Re: Execute shell script ** It's probably something associated to your environment variables. Try this: - Log into the server as the same userid that is running arsystem (usually 'root' for *nix) - Issue the command '/abc/def/ghi/ksh shellscript.ksh' (instead of just ./shellscript.ksh) - See if it still runs. I suspect that there are path issues associated with the default korne shell that aren't allowing you to run. Also, be very careful when running scripts via Escalations. The last thing you want are 100's of shell scripts running concurrently on your server and bringing the system to a halt. You should also consider whether your script behaves properly if multilple instances of it are running concurrently. HTH. Terry on Oct 23, 2013, Nall, Roger <[email protected]<mailto:[email protected]>> wrote: ** ARS – 7.1 sp4 Oracle 10g AIX We are trying to execute a shell script from an escalation. Our command line looks like this /abc/def/ghi/ksh shellscript.ksh The escalation fires however nothing happens. We are able to log into the box as aradmin and execute the script just fine but not from Remedy. I was wondering if anyone has any suggestions as to what we may be missing. Thanks, Roger A Nall Sr. Remedy Developer 7668 Warren Parkway Frisco, TX 75034 Desk: 972-464-3162 Cell: 973-652-6723 “You will get all you want in life, if you help enough other people get with they want”; _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
