Remedy Developer needed for a contract supporting our customer in Falls Church, VA. We are the prime! We can process a clearance for qualified candidates. Must be a US Citizen per contractural agreement. Check out our careerpage at: https://infoprocareers.silkroad.com/
If you are interested, please send an email to Keshia Thomas at [email protected]. JOB DESCRIPTION Talent Service Integrity These three words tell you why InfoPro should be your employer of choice. We believe that our people are the reason for our success, and we back this up with a total commitment to the professional and personal success of each and every one of our employees, from entry-level personnel to seasoned experts across all disciplines and business lines. Our compensation and benefits programs are in an elite class in the industry! We are currently looking for a Remedy Developer to support our client in Falls Church, VA. Overview The candidate selected for this position will directly support our client’s Program Division’s Remedy project. The project involves analysis, process management support, and the development of Remedy solutions using ITSM 6.0 applications, ARS 7.6, and future migration of Remedy v7.6.04 to the BMC Remedy ITSM suite Version 8 or higher.The ideal candidate demonstrates the ability to identify, assess, and articulate various implementation options and techniques during project planning, development, and implementation activities. Candidate must demonstrate the ability to recommend, and ultimately implement, the successful and cohesive completion of assigned projects. This activity will require enough technical and business process exposure to properly articulate the appropriate approach, risk and issues on assigned projects. Duties and Responsibilities: • Responsible for successfully developing project customizations and support implementations requiring integration with technical teams across organizations. • Application development, implementation and maintenance • System and infrastructure architecture and design • Provide ITIL expertise and guidance to assist in establishing Help Desk, Asset Management, Service Request, and Work Order processes. • Build test cases, document developer guides, training guides, quick reference guides, user guides, support guides etc. • Support Remedy administration and project management tasks as required • Development, analysis, management, and maintenance of functional requirements and translation to technical system requirements • Technical writing and documentation management support Required Skills: • Minimum 11 years general IT experience and 4 years Remedy development experience on versions 7.5 and beyond. • Experience with BMC ITSM v7.6.04 components, modules, and related skills: - Experience with the installation and configuration ARS and ITSM in UNIX environment (preferably LINUX) - CMDB 2.1 experience; should be able to create and customize classes as well as understand the CDM and its relationships - Configuration and customization of the Asset Management Module - Configuration of the Service Request Module (SRM) - Configuration of the Work Order Console - Configuration and customization of the Service Desk: Incident Module - Configuration of the Service Level Management (SLM) module - Configuring and defining Foundation Data - Development via the BMC Developer Studio and knowledge of overlays - WebLogic experience - Comfortable working in an Oracle database; at least 2 years of Oracle experience - Familiarity with data loading tools such Atrium Integration Engine and Atrium Integrator - Experience with Remedy in both a developer and administrator capacity • ITIL v3 Foundation Certification with 2 years+ experience ITIL and process engineering • Knowledge of Active Directory, Authentication • Experience configuring server hardware and software • Ability to create system requirements and design documents • Must demonstrate experience across all phases of full system development life cycle and subsequent maintenance activities • Strong commitment to accomplishing the mission • Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects • Excellent interpersonal skills and demonstrated ability to work well in a team environment, collaborate with various people and organizations in an effort to develop win/win results • Negotiation skills and the ability to manage expectations • Excellent communication skills – both verbal and written • Deep level of proficiency and understanding of information technology and the linkage between business processes, people and systems • Solid business acumen across multiple functional areas/processes • Active participation with the IT and business management teams to develop and measure project evaluation criteria and return on investment • Excellent command of MS Office Suite and solid command of MS Project and MS Visio • Proven Analytical Capabilities • Must have excellent analytical competencies • Demonstrated experience in full life-cycle implementations • Demonstrated experience in conducting working sessions for requirements gathering • Demonstrated experience in developing technical options and recommendations • Demonstrated ability to see potential risks and identify acceptable mitigation strategies Desired Skills: • Prior experience working in a matrixed organization or with matrixed reporting relationships • Experience in federal government contracting industry • Formal SDLC experience, preferably with a Federal Agency • Able to support various operating systems: Windows, Unix, and Linux • Able to support VM technologies • Knowledge of PIV credentialing • Experience with high availability systems • Experience with Dimensions for software configuration management a plus • Experience with database administration and BIRT/Crystal Reports/Business Objects highly desirable • BMC certifications and course work not required but a plus • Prior migration experience to Remedy 7.6 from a version before 7.5 a plus Educational Requirements: • Bachelor’s Degree or equivalent years of experience • Master’s Degree desired Government Eligibility Requirements: Candidate selected must be a U.S. Citizen per contractual requirements. Must be able to obtain and maintain government eligibility requirements and must meet U.S. Citizenship requirements. We offer excellent benefits, paid parking, competitive salaries, and a balance between career and personal time. Yes, we believe that there is life outside of work! We are always on the lookout for exceptional people who share our ambition for themselves as well as our dedication to our customers. This and all positions at InfoPro require the candidate to prove eligibility to work in the United States within 3 days of being employed. InfoPro is an Equal Opportunity Employer M/F/D/V. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
