Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on ARS 7.5 patch 7.
Rod On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS < lisa.kemes....@dla.mil> wrote: > OK, I found where I can set the state. It's blank in Dev and in Stage. > I changed it to Production on Stage (and Dev) and then saved the > application. Refreshed the cache and still working the same way. Dev > is fine Stage is not. > > This is an OOB application (Remedy Asset Management). The only thing we > do to this app is add some custom forms to it (to assume the roles). > > I might have to call support soon. I just don't see any difference with > Dev. Ugh! > > Thanks everyone! > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Thursday, October 31, 2013 5:32 PM > To: arslist@ARSLIST.ORG > Subject: Re: Roles and Applications - Remedy Asset Management > > ** > > Been bit by that one before... :) > > On Oct 31, 2013 7:45 AM, "Carl Wilson" <carlbwil...@gmail.com> wrote: > > > ** > > Hi, > > On the off chance, is the application not in "Production" mode > for this environment? > > > > > ________________________________ > > > > > Kind Regards, > > > > Carl Wilson > > > > http://www.missingpiecessoftware.com/ > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR > INFORMATION OPERATIONS > Sent: 31 October 2013 14:40 > To: arslist@ARSLIST.ORG > Subject: Roles and Applications - Remedy Asset Management > > > > ** > > I'm about to pull my hair out. All of the sudden, our test > account (that includes Asset Admin permissions) suddenly is not able to > "View" the Asset Management link on the Applications list on the home > page. This is in Staging. In Dev it works as normal. It's viewable > for an account with Admin permissions, so it's a permission issue right? > > > > I've compared all of these objects on Staging to Dev and they > are exactly the same. I'm not sure why it's not showing up!!! > > > > Remedy Asset Management Application > > AST:Asset Management Console Form > > The Active Link Guide Entry Point for Asset Management > (actually, that would be for the Asset Management Console link UNDER the > main Asset Management link, but I checked anyway and they are the same) > > I've checked all the roles that are set for the Remedy Asset > Management Application on the Roles form > > > > Everything is the same. > > > > Am I missing something? > > > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 <tel:%28717%29%20770-6437> > > Cell Phone: (717) 602-9460 <tel:%28717%29%20602-9460> > > lisa.ke...@devtechnology.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
