Hi Kathy, What workflow changes you are exactly referring to. If it is the customization done by BMC professional services then yes all documentations are handed over.
In ROD customers initiate the customizations they want to do and hire BMC partners or BMC PS to do that. If any customization is introduced by BMC as an additional functionality or offering over and above standard product, customer is informed about the details and functionality but solution design may not be provided for that. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -----Original Message----- From: Kathy Morris <[email protected]> Sender: "Action Request System discussion list(ARSList)" <[email protected]> Date: Fri, 1 Nov 2013 13:07:46 To: <[email protected]> Reply-To: [email protected] Subject: RemedyOnDemand Hi, When BMC makes custom code changes for a Customer, do they provide documentation of the changes made to the system? (i.e. workflow) Trying to figure out what was done. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
