I may have not been very clear. It has to do with Security Incidents (viruses etc.) When a ticket affected by this integration is created, it spawns a child forrm with some additional fields that require an answer. All of this information is then pushed to another Remedy system so that it can be tracked by a second organization.
Each one of these entries is created whenever there is a create or modification made. I want the technician to be able to see the past entries for each incident (one to many) on the relationships tab. Make better sense? On Fri, Nov 1, 2013 at 2:20 PM, Mitcham, Ross <[email protected]> wrote: > ** > > What is this association? Does it NEED to be seen on the same table as > associations? I only ask, as this would be a wide ranging customization > that might be better served as a separate child form? **** > > There are many other areas in incident stored in their own form where > there is no need for the one to many relationship type associations > (assignment, impacted areas etc). Is it possible that this could be done > in this manner?**** > > ** ** > > Apologies if I have not correctly understood your requirements,**** > > ** ** > > Regards,**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Warren R. Baltimore II > *Sent:* Friday, November 01, 2013 2:07 PM > *To:* [email protected] > *Subject:* Relationship tab on the Incident form**** > > ** ** > > ** **** > > ARS / ITSM 7.6.04**** > > **** > > I'm still learning the ins and outs of the Incident form in 7.6.04. And > I'm curious about something.**** > > **** > > I've created a secondary form that will track specific information related > to a certain type of incident. The entry is created when the Incident > ticket is submitted. It then pops up and get's some addl. information for > the incident and then closes.**** > > **** > > So, on the HPD:Help Desk form, the Relationships tab has the z2TH > Association Table that shows entries in the HPD:Associations field. It > also has the "Show Related menu field" (z1D Request Type01). I am assuming > that to have entries on the secondary form show up on this table, I will > need to push the entry to the HPD:Association form. Do I need to make any > new entries on any of the SYS:RTL:Request forms? If so, which ones? And > is there a way to access them from the Administrative form?**** > > **** > > I hope I stated all of that clearly....**** > > **** > > Thanks in Advance! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
