Hi Shashidhar, In general I agree with Jared, you want to give your users General Access. The functionality of General Access and Application permission gives you a good deal of flexibility when you need to provide limited access to external resources. As an example you have a third party vendor who is performing on site desktop support for one of your customers (Customer A). On these third party employees you can restrict access to Customer A only and further restrict them by providing only the Incident User application permission.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jared Jones Sent: Tuesday, November 05, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Information regarding General Access ** Hi Shashidhar, General Access is a basic permission that every ITSM user should have. Removing this from a support staff profile would give them some severe permissions issues. Is there a compelling reason why you are looking to do this? On Tue, Nov 5, 2013 at 4:43 AM, shashidhar M S <shashi.catch...@gmail.com<mailto:shashi.catch...@gmail.com>> wrote: Hello Experts, I would like to know the importance of General Access in the user form. What happens if the general access is removed from a support staff profile? Thanks, Shashidhar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
