Peter, If the save preferences is not working properly, I would recommend contacting BMC and opening a defect. I know the feature requires a preference server be set for the Mid-Tier...you could certainly check to see if the user preference record is getting updated...
On Fri, Nov 15, 2013 at 7:06 AM, [email protected] < [email protected]> wrote: > Hi All, > My istance is : > Action Request System Server Version 7.6.04 SP5 201308012025 > OS/platform version: Red Hat Enterprise Linux Server release 6.4 > (Santiago), > kernel 2.6.32-358.23.2.el6.x86_64 > Database vendor/version - Remote or local: Oracle Database 11g Release > 11.2.0.3.0 - 64bit > > Now, > in the Incident Management Console I'm trying to customize the display by > inserting or deleting COLUMNS, although pressing the SAVE button, exiting > and > re-entering, the Remedy view DOES NOT APPEAR AS WAS PREVIOUSLY SET. > The same situation happens when I use the Overview Console, you can not > save > the preferences that you are selected on 'show' menu, besides I can not > make a > selection for all of my groups without Assignee ('Unassigned') > > Currently when i enter in the Overview Console are displays only the > tickets > assigned to yourself, i'd like to display the tickets only awarded to the > group > 'unassigned' > > I have passed the message to colleagues to change manually the 'show' > dropdownlist everytime that it logs in, but if you could have > automatically > would certainly be more comfortable. > > Thanks in advance > Peter > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
