Few details before I dive into my issue. Our system is 100% custom, we're running 7.06.03 on a windows F5 configuration.
I have one user reporting an issue with pdf attachments. After he attaches the file, he is able to open the pdf without any issues. After he saves the record, and the parent change request, he is still able to view the pdf without problem. However, there are times while the change request is going through our approval process when the pdf file becomes corrupted. The approver cannot open the file, the pdf returns a message that the file is corrupted and un-repairable. Unfortunately, the submitter is not able to readily recreate the issue for me. We spoke several times recently and created several test tickets following his process with no luck in re-creating the issue. However, last night he had another pdf go bad. I have searched for similar issues but haven't found anything yet. Does anyone know why a pdf file would become corrupted like this? The submitter is in Virginia, and the approver is in India. However this doesn't happen often enough to indicate that location would be a cause. I know that this is a needle in a needle stack sort of situation, especially without being able to reproduce the issue. Any insight would be helpful though, thanks. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Issue-with-attachments-becoming-corrupted-after-approval-tp114059.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
