Hi Rick, If its only for one single Change ticket, then someone must have added that approver in ad-hoc manner, using Add Approver button on the same table below. You can trace that in CHange ticket modified date and relating the Approval Signature created date in AP:Signature form for that specific approver.
If Its happening uniformly for all types of change requests, then please send over the logs for creating/submitting the change request. Regards, Onkar On Fri, Nov 1, 2013 at 12:09 AM, Rick Phillips <[email protected]> wrote: > Thanks, Marcelo, but the approver is not 'self'. > > > On 10/31/2013 11:26 AM, Martinez, Marcelo A wrote: > >> Is the approver "self"? I've seen this but have not bothered to fix it. >> It doesn't seem to stop anything. >> >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Kulkarni, Adhwari >> Sent: Wednesday, October 30, 2013 10:33 PM >> To: [email protected] >> Subject: Re: 8.1 approval mappings for CHG... >> >> Hi Rick, >> Can you please send the approval server log which will give us the >> information about why things are happening. >> Please send the logs at [email protected] >> >> Regards, >> Adhwari >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Rick Phillips >> Sent: 31 October 2013 04:29 >> To: [email protected] >> Subject: 8.1 approval mappings for CHG... >> >> Hi, >> >> ARS 8.1/Atrium 8.1/ITSM 8.1 >> >> When creating a CRQ, when I review the approvals that are generated >> (CRQ>Work Detail tab>Approver table field), I find an approver present that >> shouldn't be. >> >> That is, there are numerous approvers at specific phases that should be >> there (and there are APR:Approver Lookup mappings to support them), but >> there is one approver that shouldn't be there. I've searched the mappings >> for that approver, but none support the change class or approval phase for >> this particular CRQ. >> >> Any ideas how to fix this? >> >> Thanks, >> >> Rick >> >> ____________________________________________________________ >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> >> ____________________________________________________________ >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> >> ____________________________________________________________ >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > ____________________________________________________________ > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Regards, Onkar Shinde Senior Software Engineer Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Telephone: +91-20-6632-1000 Mobile: +91-7709008719 Email: [email protected] Web: www.vyomlabs.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
