Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO's are available to the Notification system and don't need to be cleared after the DB commit.
Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -----Original Message----- From: team.rem...@libero.it<mailto:team.rem...@libero.it> <team.rem...@libero.it<mailto:team.rem...@libero.it>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make <blank> Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make <blank> the diary field so that it contains only the last changes? Thanks in advance. Salvo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
