This is an active link thing. Likely a change field got disabled. In studio, the phone number is displayed on top. So it sounds like there is an active link that is not making the phone number hidden and the Incident # visible. Look for the active link that makes Company, Customer and Contact visible on display.
Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Simon Ellis Sent: Thursday, November 21, 2013 3:48 PM To: [email protected] Subject: Re: Incident ID*+ field displaying phone number ** Another weird thing is if you bring a new incident up within the User Tool the Incident ID field displays the Incident ID number.... Thought it might be a cache issue... have flushed both server and local caches and still via the Mid Tier it's displaying the phone Number..... our other environments which are identical are fine.... From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Karthik Sent: Thursday, 21 November 2013 4:39 p.m. To: [email protected]<mailto:[email protected]> Subject: Re: Incident ID*+ field displaying phone number ** This is weird. Does it happen on all incidents? If so, I would resort to filter logs to find what happens when submitting a new incident - Karthik On Nov 21, 2013 7:49 AM, "Simon Ellis" <[email protected]<mailto:[email protected]>> wrote: Don't know what's happened here but on our DEV server, I go to create an Incident ticket with no issue except hwne all good and done the Incident ID field is showing the contacts phone number and not the Incident ID number.... It's 7.6.04 SP4, The toggle switch switches between the field names okay. Screen shot attached..... Any Ideas? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
