It isn't that, but what I've done is to create a PDT containing other PDTs as a package that gets submitted from one form, with several branches within the higher level PDT to only submit what's needed within the process. It's for my onboarding process and looks something like:
On-boarding form --> On-boarding PDT --> If PC needed select what kind then pass to PC provisioning PDT --> If Telephone is needed then pass to Telephony provisioning PDT --> ...cell phone/air card, GPS, various common applications, etc. Several of these exist on their own. For example, the software PDTs have been used for several years prior to me making one for on-boarding so it doesn't matter whether it's a new hire or someone just needing something new to do their jobs. The PC one is tied to a Change Template we've used for years to deploy new PCs, so there was very little learning curve on the parts of those teams. This is still a work in progress, it has been in production just a month or two and we're still struggling to reconcile the process due to the fact that we have one application used for security rights access and we use the SRM form for everything else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, November 25, 2013 10:53 AM To: [email protected] Subject: Reuse a Cart in SRM 7.6.4 ** Has anyone here ever created something that allows you to re-use a cart after it has been submitted? Like creating a "Favorite" cart for many requests that get requested all the time. ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
