Andrey, We are in a load balanced environment and a form change was only picked up by two of my three servers.
So here we needed to run a arsignal -r <servername>, so the server could cache the form change. Hope this helps, Howard From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Stroud, Natalie K Sent: Monday, December 09, 2013 10:49 AM To: [email protected] Subject: Re: [arslist] [EXTERNAL] Re: Strange behavior of the forms ** Andrey: Do you normally have your users clear their local browser caches after you’ve flushed the mid-tier cache? Ideally, to get all of your users in sync with the server, you’d want to have all of them clear their browser caches after you flush the mid-tier cache (though getting them to do as you’ve asked is another problem altogether!) We have 7.6.04, and we find we get the best results when both caches get cleared. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrey Blednykh Sent: Monday, December 09, 2013 5:37 AM To: [email protected]<mailto:[email protected]> Subject: [EXTERNAL] Re: Strange behavior of the forms ** We have 2 application servers and 2 web servers, all of them work with the same database. I want to show you 2 examples of this error/behavior. The same user opens the same incident, but on the different web servers: 1. https://dl.dropboxusercontent.com/u/6766330/Case1.png 2. https://dl.dropboxusercontent.com/u/6766330/Case2.png Понедельник, 9 декабря 2013, 6:12 -06:00 от Brian Goralczyk <[email protected]<mailto:[email protected]>>: ** If I am understanding what you are talking about, you might be seeing different views of the same form. That would be the most logical in my mind. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 5:53 AM, Terje Moglestue <[email protected]<sentmsg?mailto=mailto%[email protected]>> wrote: ** Andrey, I have done plenty of work within 7.6.04. With control fields you mean hidden fields on forms related to ITSM? I have never seen what you describe. The first thing that come to my mind is with larger developer teams could some of the other developers have moved a field or two? ~ Terje From: Action Request System discussion list(ARSList) [mailto:[email protected]<sentmsg?mailto=mailto%[email protected]>] On Behalf Of Andrey Blednykh Sent: Monday, December 09, 2013 10:13 AM To: [email protected]<sentmsg?mailto=mailto%[email protected]> Subject: Strange behavior of the forms ** Hi, everyone, We have a problem when we work with ITSM (ARSystem 7.6.04). From time to time some of controls "move" from one place to another on the form. which reason could be of this behavior? When we try to flush cache and it helps to solve problem for one group of "movements" but it causes another... Thanks in advance, Andrey. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
