Andy, I wish it was, sorry I should have specified. We are on 7.5 patch 008.
Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Friday, December 13, 2013 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email Service Crashing - IMAP ** I vaguely recall a number of email engine fixes regarding mime encoding on 7.6.04 SP5 ... If that's applicable to your situation - Andy On Friday, December 13, 2013, Lippincott, Levi (OMA-GIS) wrote: ** So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an hMail server for our email. Since doing so our emails have been processing much faster and it no longer experiences the Exchange 2013 MAPI import problems. However, now we have an issue where occasionally the Email Service will just stop processing inbound emails, like once or twice a day. Today I was able to get a copy of the log before someone else restarted the mail service, below is what the log file is spitting out. Does anyone have any ideas what that could possibly mean and any advice on how to correct it? Exception in thread "AG005056AB6928BIdhSwaeQ-DAkbUD" java.lang.NullPointerException at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931) at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run WARNING: Restarting Thread Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode SEVERE: Error in encoded stream: found valid base64 character after a padding character (=), the 10 most recent characters were: " xmlns:v=3" java.io.IOException: Error in encoded stream: found valid base64 character after a padding character (=), the 10 most recent characters were: " xmlns:v=3" at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135) at java.io.FilterInputStream.read(Unknown Source) at com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434) at com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533) at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Exception in thread "AG005056AB6928BIdhSwaeQ-DAkbUD" java.lang.NullPointerException at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931) at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run WARNING: Restarting Thread Thanks a lot! Connect with us: interpublic.com<http://www.interpublic.com/> Twitter<https://twitter.com/#%21/interpublicipg> Facebook<https://www.facebook.com/InterpublicGroup> Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<javascript:_e(%7b%7d,%20'cvml',%20'levi.lippinc...@interpublic.com');> Lync Communcator Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
