Hi List, My Requirement - Want to configure a Service Target to keep track of Work Info Entries until Work Order is Completed.
*"If Work Order is not being updated by Assignee or anyone from Assignee Group every 24 Hours until the WO is Completed, the response OLA should mark WO as breached".* Is there a way to handle this via configurations ? Any suggestions will be really helpful. Regards, Aditya _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
