AIF: Mapped fields creating an Incident

[Gentry, Elmer L CTR USSOCOM HQ]

With an AIF(Template With Backend Mappings ARS 7.6.4) can I use the BMC
defined mapped fields to define which path(AOT) to take in the PDT when
before creating the incident fulfillment record?

Configuration
        PDT:
        The  PDT has the following at the decision point 'Type Of Request' =
"Password 
        Reset" (if yes goes to one AOT if no then goes to the next decision
point) 
        Type Of Request = "Desktop Issue", etc.  So all my decision points
use the 
        variable 'Type Of Request'

        SRD:
        Has the variable 'Type Of Request'  mapped to SR Type Field 1



Process/Workflow:
        AIF:
        In my AIF I have set the SR Type Field 1 via active link
        to the value that is selected for the field 'Type OF Request'

        SR:
        SR is created with the 'SR Type Field 1' populated with, i.e.
"Password Reset"

The SR is created but no Incident record....No errors in the SR(Process and
Questions tab)

So I guess my question is...is there workflow that is missing that forces
the 
PDT to use that 'SR Type Field 1' for validation or is that field only used
to 
pass data to the SR for a work order?  



Thanks,

Elmo Gentry
Remedy Application Developer
ITSM-J61 Jacobs Technology, Inc.
813-826-0340 (work)
DSN: 299-0340



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