Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions:
1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email. I have not been able to get such service requests to trigger the survey on incident resolution. I have tried to enable the survey on the oob "Service Desk Incident" SRD, but no luck. 2. What form(s) holds the survey data? I haven't yet found web or crystal reports for survey reporting: are there such? Thank you in advance, Chuck _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
