We are still facing this issue with no solution. And since this is external users with no control on what browser version they are using any help/ideas would be greatly appreciated. Support has been unable to guide us in anyway so far. Thank you,
Pascale Sterrett Kenavo ar wech all [email protected] Sent by: [email protected] 12/05/2013 12:48 PM Please respond to [email protected] To [email protected] cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - I am not sure how it fixes it, but there seems to be some corruption that happens to the user's search preference, especially if it was migrated from the older version. The error usually pops in the consoles because the first thing that the console workflow does is to pull data for the logged in user from the AR System Search Preference table. Upon returning data to the form, the corrupt data ends up causing the mid-tier to throw the error. It is something in one of the rows that is returned. I would suggest trying it with one of your problem users in Production. I never got a straight answer on how to prevent it from happening. -----Original Message----- From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, December 05, 2013 2:28 PM To: [email protected] Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all [email protected] Sent by: [email protected] 12/05/2013 11:59 AM Please respond to [email protected] To [email protected] cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -----Original Message----- From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, December 05, 2013 10:11 AM To: [email protected] Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
