HI All, The answer to this is probably real simple. On the HPD:Help Desk form Assigned Group menu, the menu cascades Company > Organization > Support Group. On the Work Order this is three different fields. Tasks are also set up that way (3 fields).
I have compared the CTM:SGP:SupportGroup3-Q menu used on the Help Desk and the WOI:WOI:WOMgr-Grp-Q menu and I am not seeing how one menu cascades and the other does not. What am I missing? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CF0B9B.B7ABCDC0] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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