Josh: Is this migration between two systems on the same versions of ITSM (such as from Prod to Qual, if, say, you wanted your test environment data to mirror what's in Production) or a migration of data from one version of ITSM to another where a straight out upgrade doesn't make sense? Like with us, we had a group that piloted ITSM on 7.6.03 I think it was before we went live with ITSM to the enterprise. We decided to go live with 7.6.04 for the enterprise rollout, and while the 7.6.03 pilot installation could technically have been upgraded, there were various reasons that led us to start from scratch with a new installation of 7.6.04. As part of our rollout we had to migrate the piloting group's tickets from the 7.6.03 to the 7.6.04 enterprise installation.
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Incident SLM Data Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
