Thanks but I think I got it narrowed down to the escalator on our user form.
Thanks, Ron Young "Believe you can and you’re halfway there." ~Theodore Roosevelt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leonard J Sent: Monday, January 13, 2014 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Notification issue You might try creating a notify filter on your server to send to yourself on modify of the form. Include line such as "form has been modified by $USER$. Select the fields to include in the email including modified date, etc. If it's being modified by an escalation, the $USER$ will return a value of AR_ESCALATOR. Good luck -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Monday, January 13, 2014 9:33 To: arslist@ARSLIST.ORG Subject: Re: Remedy Notification issue I looked at this and it does look like an escalator is changing the field at about 0030. I guess I will need to dig deeper into this one. Thanks Joel for the info. Thanks, Ron Young "Believe you can and you’re halfway there." ~Theodore Roosevelt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Sunday, January 12, 2014 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Notification issue Ron, Try these steps: 1. The next time a User's record become "none", check the Last Modify BY, & DATE. This could show who, or most probably WHAT process, changed the records. 2. Turn on server Escalation logging, as your gremlin is probably an escalation that gets 'fed' (run) after midnight 3. Add a filter that runs whenever the Notification field (DB.Notification != Notification) is changed. The filter action could send you a notice with the $USER$ making the change. 4. As a temp fix, add an escalation to set the notification to 'Email' (If set to 'None'). Schedule it for after the last over-night activity completes. Happy hunting, Joel Joel Sender jdsen...@earthlink.net 310.829.5552 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Friday, January 10, 2014 11:11 PM To: arslist@ARSLIST.ORG Subject: Remedy Notification issue (7,6 user, 8.1 Dev) Wierd issue! On Over the holidays one of our departments stopped receiving notification from when a work ticket was assigned to their group. I checked all the users in that group and their notification was somehow changed to none...not alart nor email. Theya are usually set to email so I changed it to notification = email. I got a response from several in the group that it was working great on Jan 6. Then yesterday I was at an off site meeting and then today I was off so I was not able to touch anything at all on Remedy. Thing is, several of the people let my group know that they stopped receiving notifications again. Our dept.'s team-lead went in and looked at their accounts and they were all set to none again. She changed it back to email and it worked again with no problem. My question is...is there a gremlin that mysteriously changes this stuff or what could be the case..what should I look into and how can I make it stick permanently? I'm at a loss on this one. Has anyone seen this type of issue? Thanks, Ron Young _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
