Yup. that sounds right to me. Consider a filtering mechanism triggered by your lookup escalation or filter. With the mechanism you could do all sorts of tasks like: parse the fields (Short Desc and Details), count the number of asset numbers, and then iterate through the count to grab each one individually. Remember you can set filters to be asynchronous and not use phasing, allowing you to control the order they run in. You could have a handful of filters that capture a variety of issues, possibilities or concerns. Within that architecture you would be able to add another requirement later if it came up.
Kool beans. r From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:37 PM To: [email protected] Subject: Re: Workflow ideas ** I think the idea that multiple asset numbers could be in the Short Desc or Details could get involved. But if the LIKE %asset number% comparison would pick any of them up it should work ok. David From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Tuesday, January 21, 2014 4:33 PM To: [email protected] Subject: Re: Workflow ideas ** Drew is well thought out on this one, but I have one question about the 'first part'. What is the sticky part? Wouldn't a one-time escalation handle this for you? Then as assets are added a filter could do the look-up. r From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:20 PM To: [email protected] Subject: Re: Workflow ideas ** Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get sticky. David Morrison ETSU From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drew Shuller Sent: Tuesday, January 21, 2014 3:29 PM To: [email protected] Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
