Carol, Forget the Web Service, that is used to receive something (a submit, modify or query request), not send. What you need to do is create a web service filter. In the filter you load the wdsl from the external application. The you map the output, in this case the Incident ID and then input. With any web service the conversation is two way (send and receive). Typically I will use a small staging form where I push the incident id, the web service filter executes on submit, the incident id is sent to the external application which then replies back with something you have mapped to another field in the staging form.
Hope this helps. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali Sent: Wednesday, January 22, 2014 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: New to Web Services - What am I missing? I'm sorry, but I'm still having difficulty understanding how you can get a WSDL from an external application into a Remedy Web Service. I was able to create a Web Service but Remedy generates the WSDL from the Form selected. I have also created the filter to consume it but I don't see how it can work externally. What I need to do is simply pass an Incident ID through Web Services to an external application. I'm still missing something and can't seem to find it in any documentation. Please advise. Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
