Hi Shambo, My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 ITSM 7.6.04 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago),kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit
My idea is replace the 3 fields with 3 different custom-menus, but i've the sensation that the HPD:Help Desk Classic is a join form and replace menus operation may be imposible ! Any idea ? Thanks in advance. P ----Messaggio originale---- Da: shamb...@gmail.com Data: 28-gen-2014 18.44 A: <arslist@ARSLIST.ORG> Ogg: Re: Assignment Menu Locked. ** Please let me know the ar version.In 8.1 they came with granular overlay.Try using overwrite instead of No Overlay for other attributes. Please check other fields with menus attached is editable. Let me know ar server version and patch also dev studio version. RegardsShambo On Tuesday, January 28, 2014, team.rem...@libero.it <team.rem...@libero.it> wrote: ** Hi Shambo, I've made : 1) Overlay - View 2) Overlay - field Assigned Support Company But field Attributes, Menu Name remain locked. I cannot substitute the menu with the new custom-menu. Any idea ? Thanks in advance. P ----Messaggio originale---- Da: shamb...@gmail.com Data: 27-gen-2014 16.37 A: <arslist@ARSLIST.ORG> Ogg: Re: Assignment Menu Locked. ** Hi pietro,Please let me know the version remedy system.If this is 7.6.04 or above , you need to create field overlay to.modify it. Regards Shambo. On Monday, January 27, 2014, team.rem...@libero.it <team.rem...@libero.it> wrote: Hi Folks I would like to replace the three sub menu of 'Assignment' of the form HPD: Help Desk Classic, trying to simulate the auto-assignment function. When I run the Developer Studio, and open the form HPD: Help Desk Classic I realize that the fields "Assigned Support Company", "Assigned Support Organizzation" and "Assigned Group" are locked and not editable. My idea is to replace the menu with custom menu that simulates the behavior of auto-assignment, perhaps without having to manually select "Assigned Support Company," "Assigned Support Organizzation", any ideas? I hope to be clear thanks in advance Pietro _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
