I read the article and clicked on the link to the Krebs on security site.  
Based on that site, which may or may not be correct, it's saying that the 
potential BMC product is BMC Performance Assurance Agent.  Since this isn't a 
part of Remedy I really have no idea how it works and if there is a back door 
or if it was installed and they forgot to change a default password.

In any case, it's not Remedy, so that's a good thing.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Jeff Lockemy
Sent: Thursday, January 30, 2014 7:23 AM
To: [email protected]
Subject: OT: Target Attack and BMC Software ITSM?

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed to 
the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.

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