In a server group the email engine runs on all of the servers but is put in a
suspended state on all but the highest ranked. Should the highest ranked AR
server fail then the next highest ranked email engine is signalled (by its AR
server) to resume processing. When the higher ranked server comes back online
it resumes processing and the lower ranked one is suspended.
The messages you see during startup (java.net.ConnectException: Connection
refused Email Engine currently is not up........) happen because the server
tries to signal the email engine before it has been started by armonitor - you
can ignore them or put the email engine before the server in armonitor.cfg.
The suspend/resume signal is sent by the server running a Java process - if
you're on Unix you can enable arfork logging and see this - the commands are
$ java -jar EmailAdminAgent.jar suspend/resume
If you're trying to diagnose a problem with failover operations enable server
group logging and you should see the secondary server detecting the primary
fail and resuming the email engine.
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: 30 January 2014 22:31
To: [email protected]
Subject: Re: Email engine is a server group
The emaild.sh script in the directory has the following options
usage: emaild.sh { start | stop | status }
The status option gives something like
> ./emaild.sh status
checking BMC Remedy Email Engine ...
BMC Remedy Email Engine is running on port xxxxxx
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Thursday, January 30, 2014 3:49 PM
To: [email protected]
Subject: Re: Email engine is a server group
Hi Fred,
I can see the emaildaemon.jar but would that confirm the email engine is
running? When I started the AR Server it displayed the following BMC Remedy
Email Engine has started AR System Plugin Version 7.6.04 SP3 Remote Exception
java.rm1.ConnectException: Connection refused to host: local host; nested
exception is:
java.net.ConnectException: Connection refused Email Engine currently is not
up........
Is there another way to verify the email engine is running or not?
Thanks
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 30, 2014 4:32 PM
To: [email protected]
Subject: Re: Email engine is a server group
That means the server's sendmail daemon is running
The ARS Email Engine would show up as a java process running emaildaemon.jar
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Thursday, January 30, 2014 3:27 PM
To: [email protected]
Subject: Re: Email engine is a server group
**
Hi Doug & LJ,
On Linux 5. Did a ps -ef|grep 'mail' and got this. Any idea what it means?
root 27974 5433 0 14:15 ? 00:00:00 sendmail: server <server name> [server ip]
cmd read
thanks
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Tanner, Doug
Sent: Thursday, January 30, 2014 3:08 PM
To: [email protected]
Subject: Re: Email engine is a server group
**
Yes, and the service does NOT auto-start if the other one stops, Doug
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Thursday, January 30, 2014 3:02 PM
To: [email protected]
Subject: Email engine is a server group
**
Hi All,
I have two servers in a server group. I stopped one of the servers and then
restarted. Came up fine except for the email engine. Connection refused, to
host. Currently the second server is handling the email and connects to the
mailbox on a Linux server. Could this be normal? Only one server can connect to
the mailbox at a time?
ARS 7.6.04 SP3
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner
Cable Company [email protected]
Office: 315.634.9337
Mobile: 315.882.5360
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