You need to update the NextId for "HPD:CFG Ticket Num Generator" and "CHG:CFG Ticket Num Generator". update arschema set nextId=16000 where name='CHG:CFG Ticket Num Generator' Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant
On Thursday, February 13, 2014 7:01:41 AM UTC-5, Hany Abd Elfattah wrote: > ** Hi all, > We are installing new environment with version 7.6 and need the incdent > and the change numbers starting from last sequance on the old environment > which simply need the change start from CRQ000000016000 instead of > CRQ000000000001 > > I did it once from the db from 5 years but i didn't remeber from where > > Thanks, > Hany > > > -- > BR, > Hany > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
