We're implementing a custom article template that uses a DVF to render attachments on the Article content screen in 8.1. Mainly this works with PDFs because other documents don't render in browser windows anymore - although, you will be prompted to download the attachment.
I'm not sure how well this will really work out in production but conceptually, if your documents are in PDF the solution works well. We've had a hard time with moving MS Word content into the Article Content fields, even though the fields render HTML, the content changes and images tend to be extremely difficult to import because of the attachment concept. Janie On Tue, Feb 18, 2014 at 11:18 AM, Nathan Aker <nathan_a...@mcafee.com>wrote: > ** > > Honestly, we have faced abysmal adoption of RKM for this and a long list > of other UI/Usability issues with the tool that have prevented us from > driving adequate adoption. Despite success with other modules/processes > we're still in a siloed realm for knowledge management where the various > teams continue to use their own solutions (sharepoint, word docs, forum > tools, etc.). We're on RKM 7.6.04 so not sure if 8.x is any better. > > > > Nate. > > > > *Nathan Aker* > IT Service Management > > *McAfee* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn > *Sent:* Tuesday, February 18, 2014 11:08 AM > *To:* arslist@ARSLIST.ORG > *Subject:* RKM Idea on BMC Communities > > > > ** > > I don't know if it's acceptable to post these here or not, but we're > struggling to gain full acceptance for RKM for a few reasons, one being > that it's difficult to read anything on it. Specifically, if I make an > article with embedded screenshots, the user ends up reading it by playing > around with scrollbars on a small box that takes up 1/4 of their screen. > > > > As a result, I've submitted this idea to the BMC Communities and wanted to > get your feedback on it. Also, if your organization uses RKM, how do you > get around this issue? > > > > https://communities.bmc.com/ideas/5179 > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
