Hello,

What is performance difference and preference for case insensitive ITSM 8.x 
implementation?

Did any one had a luxury of comparing and checking the performance of case 
insensitive implementation of Remedy on top of MS SQL vs Oracle? There are lots 
of discussions on preference aligned with DBA's availability/preference at 
specific environment. Are there any hard numbers to what it can be? We are in 
the position were we can choose between and it comes down to performance of the 
implementation down the line... There are some discussions about the topic 
already:

https://communities.bmc.com/thread/78151

http://stackoverflow.com/questions/2001165/oracle-11g-case-insensitive-by-default

http://geekzspot.blogspot.com/2010/01/case-insensitive-oracle-database.html     
  - there was interesting last comment by the post owner :) 

Additionally, there are some performance tuning settings like cursor_sharing 
setting to FORCE because Remedy issues SQL statements with literals, the 
application could issue thousands of SQL statements. Each statement is treated 
as a different statement and is parsed. This frequent parsing of the SQL 
statement uses significant resources such as shared pool and library cache 
latch, which severely limit performance and scalability with default EXACT. In 
addition Oracle has a limitation with cursor sharing and case insensitivity. 
With the Db-Case-Insensitive and Db-Functional-Index parameters, Oracle does 
not properly use the indexes if cursor sharing is set to FORCE. Therefore, even 
though FORCE is recommended with normal case sensitivity, if you want to use 
case insensitivity, have to use EXACT.

Is there performance penalty down the line after all ARADMIN indexes are 
rebuild as function-based indexes?

Thank you.
 

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