Hi All, On the Work Order I have created the form, view, and field overlays and added an additional Work Order Type (Recurring). I want to filter this type on the Work Order Console.
I can see the searches are stored on the SYS:Predefined Queries form but it is
not very clear on how to make an addition. If I select WOI:Work Order, Defined
Searches, By Work Order Type and then attempt to select the Query Text Tier 2
all I see are the OTB choices Project and General. Do I just type in what I
want to be displayed and then handle it with the query.
As an example Query Text Tier 2: "Project & General" and then have a search
('Work Order Type' = 1000 OR 'Work Order Type' =2000) to filter out the
Recurring. If would be helpful of someone could point me to the documentation
for this. I looked and could find it.
ITSM 7.6.04 SP3
Thanks
Mark
Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
[email protected]<mailto:[email protected]>
Office: 315.634.9337
Mobile: 315.882.5360
[cid:[email protected]]
________________________________
This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the sender
immediately and permanently delete the original and any copy of this E-mail and
any printout.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<<inline: image001.gif>>
